Effective Date: 15/03/2025

At SS Food Products, we value customer satisfaction and aim to provide the best products. If you are unsatisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item is damaged, defective, or incorrect.
  • The return request is made within 7 days of receiving your order.
  • The product is unused, in its original packaging, and in the same condition as received.

Non-returnable items include:

  • Perishable goods (e.g., food products with a short shelf life).
  • Items damaged due to mishandling after delivery.
  • Products without original packaging or proof of purchase.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Email us at order@ssfoodsvizag.com with your order number, product details, and the reason for return.
  2. Our support team will guide you through the process and provide return shipping information.
  3. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your return.

3. Refund Process

If your return is approved, we will initiate a refund to your original payment method within 7-10 business days. The refund timeline may vary depending on your bank or payment provider.

Partial Refunds: In certain situations, only partial refunds are granted (e.g., items with minor signs of use or missing original packaging).

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at order@ssfoodsvizag.com.

5. Cancellations

You can cancel your order before it is shipped. Once dispatched, cancellations are not possible. Contact us immediately if you wish to cancel your order.

6. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Refund of Shipping Charges: Original shipping charges are non-refundable, except in cases of faulty or incorrect items.

7. Contact Us

For any questions regarding our Refund and Returns Policy, feel free to contact us:

SS Food Products
Door No. 25-178/4, Sarada Nilayam,
Mutyallamma Layout, Nagaram Palem,
Visakhapatnam, Andhra Pradesh-530048

Email: ssfoodproducts10@gmail.com / order@ssfoodsvizag.com
Phone: +91 82979 34567

We value your trust and strive to offer the best experience at SS Food Products.